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Terms of Sale


Please not clause 14, which limits our liability to you and clause 10.3, which removes your right to cancel for convenience.

These are the terms and conditions (“Terms”) on which we supply jewellery (“Products”) to you which you have purchased through this website (“Website”).Please read these Terms carefully before you submit your order to us. These Terms tell you how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

References to “SPJ” “we”, “us”, or “our” in these Terms is to SPJ Enterprises Limited, a company incorporated in England and Wales under company number 10351346, and having its registered office at 17 Kingswood Park Avenue, Plymouth, England, PL3 4NQ.  Our VAT registration number is 276 641 772.

By Placing an order for product(s) through our website, you agree to be bound by these terms.

  1. How we may contact one another
    1. How to contact us. You can contact us by telephoning our customer service team at +44 (0)7521 058 276 or by writing to us at or 26 Academy Gardens, Duchess of Bedford’s Walk, London W8 7QQ.
    2. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.
    3. Writing includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.
  2. Eligibility to Purchase
    1. Personal details. In order to make purchases through the Website, you will be required to provide your personal details, such asyour first and last name, email address, postal address, telephone number, and other requested information as indicated.  You warrant and represent to us that the information you provide is correct.  Please see our Privacy Policy for information on how we use your personal data.
    2. In order to contract with us, you must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to us.You warrant and represent to us that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Products that you order.
    3. Personal use. Products purchased by you through the Website are for personal use only, and should not be re-sold, used for commercial purposes or any other commercial benefit. We reserve the right to restrict multiple quantities of any item being shipped to any one customer or postal address.
  3. Our contract with you
    1. Your offer to purchase Products. By placing an order for one or more Products through the Website, you are offering to purchase the Product(s) on and subject to these Terms. All orders are subject to availability, confirmation of the order price and acceptance. Items in your shopping basket are not reserved and may be purchased by other customers.
    2. Acknowledgement of your order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.
    3. Payment card checks. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.
    4. Acceptance of your order. A contract between us for the purchase of the Products will be formed when we email you to confirm that the Products you have ordered have been despatched, unless we have notified you that we do not accept your order (in accordance with clause 5below), or you have cancelled it in accordance with clause 5 below.
    5. If we cannot accept your order. If we are unable to accept your order for a Product, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, our inability to obtain authorisation for your payment, your not meeting the eligibility to purchase criteria set out in clause 2 above, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
    6. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. We will ask you to tell us the order number whenever you contact us about your order.
  4. Our Products
    1. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. However, errors may occur, and we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
    2. Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
    3. Product packaging may vary. The packaging of the Products may vary from that shown in images on our Website.
  5. Your rights to make changes
    If you wish to make a change to a Product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may have the right to end your contract with us (see clause 9- Your rights to end the contract).
  6. Our rights to make changes
    1. Minor changes to the Products. We may change a Productto implement minor technical adjustments and improvements (for example adjustments to the size or composition of findings or fixings, such as jump rings, in order to make the Product work better). These changes will not affect your use of the Product.
  7. Delivery of the Products
    1. Delivery costs. The costs of delivery will be as displayed to you on our Website.
    2. When we will deliver the Products. During the order process we will let you know when we will deliver the Products to you. We will deliver the Products ordered to addresses within the UK as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery lead times to addresses outside the UK will vary according to destination but we will use reasonable endeavours to ensure that all Products will be delivered within 30 days after the day on which we accept your order. All orders are shipped from the UK and are subject to checking by the local customs authority at the relevant destination for delivery, and this may affect the delivery time.
    3. We are not responsible for delays outside our control. If our delivery of a Product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
    4. Evidence of delivery. We require a signature for any Products delivered. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or by a person at that delivery address) is evidence of delivery and fulfilment by us of your order.  DHL and Royal Mail can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the delivery page at checkout before proceeding to purchase. Please note that, if you choose the option of no signature being needed for delivery to take place, you agree that we can leave your package(s) outside the premises at the delivery address provided by you without obtaining a signature for proof of delivery and that you take full responsibility for any loss or damage that may occur. On occasion, the courier service provider may refuse to deliver your order if they are of the opinion that the delivery address is considered to be unsafe.
    5. When you become responsible for the Products. A Product will be your responsibility (which means all risk, including risk of loss and/or damage to the Products will pass to you) from the time we deliver the Product to the address you give us.
    6. When you own the Products. You shall own the Products once we have received payment in full for them.
    7. International delivery. Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our Products may not be available for delivery to certain destinations outside the UK. SPJ reserves the right to define what can and cannot be delivered to which destination.
  8. Price and payment
    1. Where to find the price for a Product. The price of a Product will be the price indicated (in Pounds Sterling, Euros or US$) on the order pages when you place your order, and shall include all applicable sales taxes (VAT if you are a customer in the UK, or the equivalent if you are a customer outside the UK). We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 3for what happens if we discover an error in the price of the Product you order.
    2. Payment for all purchases must be made in Pounds Sterling, Euros or US$. If you are a customer whose credit/debit card is not denominated one of these currencies, the final price will be calculated in accordance with the applicable exchange rate to Pounds Sterling on the day your card issuer processes the transaction. Your card issuer may also add an additional processing or administration charge in relation to the payment, which you, the customer, will be liable to pay.
    3. We will pass on changes in the rate of sales tax. If the rate of sales tax changes between your order date and the date we deliver the Product, we will adjust the rate that you pay, unless you have already paid for the Product in full before the change in the rate takes effect.
    4. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products delivered to you.
    5. When you must pay and how you must pay. We accept payment with the credit and debit cards and other payment options listed on our Website. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery of the Product(s) you have ordered. We must receive payment for the Product(s) before we despatch them.
    6. Duties and other charges for deliveries outside the UK. If your order is being delivered to a destination outside the UK, it may be subject to taxes, fees, customs duty, levies or other charges outside our control.  The recipient of the Product(s) may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation, and customers are required to check these details before placing an order for international delivery.
      The recipient of the Product(s), not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering Product(s) to be delivered to someone else, please ensure they are aware that they’ll be responsible for these additional charges.
      Please note that in some countries, such as the USA and Canada, the person ordering Product(s) may receive a request for payment of these charges, in which case you will be responsible for paying these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Product(s) will be made.
      Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
  9. Promotion codes
    1. We may issue promotion codes from time to time. Promotion codes entitle you, at the time of ordering, to a saving on a new order placed on the Website.
    2. All issued promotion codes are for one time use only by the individual to whom the code has been provided.
    3. All promotion codes are applied to the value of the order, excluding delivery costs and are subject to the remainder of these Terms.
    4. We reserve the right to decline to accept or cancel orders where, in our opinion, a promotion code is invalid for the order being placed or has been misused.
    5. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.
    6. In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to you.
  10. Your rights to end the contract for Products
    1. You can always end your contract with us. Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or mis-described you may have a legal right to end the contract(or to get the Product repaired or replaced or to get some or all of your money back), see clause 13;
      2. If you want to end the contract because of something we have done or have told you we are going to do,see clause 2;
      3. If you have just changed your mind about the Product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of the Product.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 2.1to 10.2.4below, the contract will end immediately and we will refund you in full for any Products which have not been delivered and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the Product or these Terms which you do not agree to;
      2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
      3. there is a risk that delivery of the Product may be substantially delayed because of events outside our control; or
      4. you have a legal right to end the contract because of something we have done wrong.
    3. Exercising your right to change your mind – cooling-off period. For any of our Products bought online through our Website (save those listed in clause 4below) you have a legal right to change your mind within 14 days after you (or someone you nominate) receive the Product and to receive a refund. You must notify us within that 14 day period. You may wish to use the cancellation form contained at Schedule 1 to these Terms.
    4. Exclusions from right to change your mind. Forhygiene reasons, we cannot accept returns in respect of pierced earrings.  This does not affect your rights under clauses 1 and 10.2.
  11. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Contact details are set out in clause 1. Please provide your name, home address, details of the order (including the order number) and, where available, your phone number and email address.
      2. By post. Write to us at the address set out in clause 1, and include details of what you bought, when you ordered or received it (including the order number) and your name and address. You may wish to use the cancellation form contained at Schedule 1 to these Terms.
    2. Returning Products after ending the contract.
      If you end the contract for any reason after Products have been despatched to you or you have received them, you must return them to us in their original condition.
      By original condition, we mean that the item is unused and undamaged, is in its original packaging, and has its original labels.  We will not be responsible for any loss or damage caused to the Products in transit and, for this reason, we recommend that you use a recorded delivery service. If returned Products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
      You must post them back to us at the address provided in clause 1.1. Please call customer services by telephone or email (contact details provided at clause 1.1) for a return label.  Unidentified returns will be returned to the sender.  If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the contract.  Nothing in this clause affects your statutory rights.
    3. When we will pay the costs of return. We will pay the costs of return:
      1. if the Products are faulty (see clause 13below) or mis-described;
      2. if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a substantial delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      3. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. When we will refund the delivery costs you paid to receive the Product. We will refund the delivery costs you paid to receive the Product:
      1. if the Product is faulty (see clause 13below) or mis-described;
      2. if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a substantial delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; and
      3. if you are a customer in the EU, where you are exercising your right to change your mind about a Product, in all cases unless the relevant Product was sent to you with other items which you are not returning. In all other circumstances (including if you are a customer outside the EU and you are exercising your right to change your mind), we will not refund the delivery costs you paid to receive the Product.
    5. How we will refund you. We will refund you the price you paid for the Products including delivery costs (where you are entitled to a refund of delivery costs as specified in clause 4), by the method you used for payment. However, we may make deductions from the price, as described below.
    6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by any unnecessary handling of them or handling them without appropriate care. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund the cost of the cheaper delivery option.
    7. When your refund will be made.
      We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 2.
  12. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:
      1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the Product, for example, the correct delivery address;or
      2. you do not, within a reasonable time, allow us to deliver the Product to you.
    2. If we end the contract in the situations set out in clause 12.1, we will refund any money you have paid in advance for Products we have not delivered.
  13. If there is a problem with the Product
    1. How to tell us about problems. If you have any questions or complaints about the Product, please contact us (see clause 1for details).
    2. Summary of your rights where there is a fault with our Product. We are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality. Where our Product:
      1. is faulty because it does not meet one or more of these requirements, you can return the Product to us within 30 days of you receiving the Product, and be entitled to a full refund;
      2. develops a fault within six months of you receiving the Product, and the Product cannot be repaired or replaced, then you will entitled to a full refund; or
      3. develops a fault after six months of you receiving the Product, please contact us (see clause 1for details).Nothing in these Terms affect your legal rights.
    3. Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage. Please contact customer services (see clause 1) for a return label.
    4. Faults not covered by the above rights to refund/repair/replacement. Any faults caused by normal wear and tear, such as scratching to the surface or the plating wearing off over time (see clause 5), any repair to our Product other than by us, and/or any damage to our Product due to misuse, abuse, negligence or casualty (e.g., fire) by a third party, are not covered by this clause 13. In addition, any unauthorised modification of the Product or of any furnished component will void your right to a refund/repair/replacement of our Product under this clause 13in its entirety.
    5. Re-plating service. We offer a re-plating service for our Products where the plating onthe Product wears off over time, and this is caused by normal wear and tear.  This service is subject to a small fee.  If you wish to use this service, please contact us (see clause 1for details)
  14. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive products which are as described and match information we provided to you, of satisfactory quality and fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987. To the extent permitted by law, and except as otherwise provided in these Terms, we exclude all conditions, warranties, representations or other terms which may apply to your use of our Products(s), whether express or implied.
    3. We are not liable for your use of the Product other than in accordance with these Terms. You acknowledge and agree that we shall not be responsible for any claims, losses and/or damages incurred by you as a result of your combining a Product to materials not supplied by us or our representatives or modifying a Product without our approval, or where you use a Product other than in accordance with our instructions or the provisions of these Terms.
    4. We are not liable for business losses. We only supply the Products for private use. If you use the Products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. Transmission of information via the Internet. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
  15. How we may use your personal information
    1. We will use your personal information in accordance with our privacy policy.
  16. Other important terms
    1. California Health and Safety Code. We certify that no item of jewellery that is offered for sale on the Website contains a level of lead or cadmium that would prohibit the item from being sold or offered for sale pursuant to Article 10.1.1, Chapter 6.5, Division 20, of the California Health and Safety Code (sections 25214.1 – 25214.4.2).
    2. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation.
    3. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
    4. Nobody else has any rights under this contract (unless we have agreed that you may under clause3). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    5. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
    6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    7. Which laws apply to this contract and where you may bring legal proceedings.These Terms of use are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute which may arise.As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.  Nothing in these Terms and conditions, including this clause 7, affects your rights as a consumer to rely on such mandatory provisions of local law.


Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Order No. [*]
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate


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